Privacy policy

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3D Forge operates this store and website, including all related information, content, features, tools, products and services (the "Services"). 3D Forge is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. Where conflict exists between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Read this Privacy Policy. By using or accessing the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described here.

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INFORMATION WE COLLECT

"Personal information" refers to information that identifies or can reasonably be linked to you. Information collected anonymously or de-identified does not qualify. Depending on how you interact with the Services, applicable law, and where you are located, we may collect or process the following:

Contact details — name, billing address, shipping address, phone number, email address.
Financial information — payment card details, financial account information, transaction records, payment confirmation.
Account information — username, password, security questions, preferences and settings.
Transaction information — items viewed, added to cart, purchased, returned, exchanged or cancelled, and past transaction history.
Communications — content of messages sent to us, including customer support inquiries.
Device information — device type, browser, network connection, IP address, and unique identifiers.
Usage information — how and when you interact with the Services.

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SOURCES OF INFORMATION

We collect personal information from the following sources:

Directly from you — when you create an account, use the Services, communicate with us, or otherwise provide information.
Automatically through the Services — from your device via cookies and similar technologies when you access our website or products.
From service providers — third parties engaged to operate technology or process information on our behalf.
From partners or other third parties — as permitted by applicable law.

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HOW WE USE YOUR INFORMATION

We use personal information for the following purposes:

Providing and improving the Services — processing payments, fulfilling orders, managing accounts, arranging shipping, handling returns and exchanges, sending account-related notifications, and improving the Services over time.
Marketing and advertising — sending promotional communications by email, text, or mail, and serving relevant advertisements on the Services or third-party platforms based on prior activity.
Security and fraud prevention — authenticating accounts, securing payment processing, detecting and acting on fraudulent or malicious activity, and protecting the integrity of the Services.
Customer communication — responding to inquiries, providing support, and maintaining our business relationship.
Legal compliance — responding to lawful requests from authorities, participating in legal proceedings, and enforcing our terms and policies.

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HOW WE DISCLOSE YOUR INFORMATION

We may disclose your personal information to third parties in the following circumstances:

With Shopify and service providers — vendors performing functions on our behalf including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
With business and marketing partners — to deliver advertising and marketing services. Shopify may support personalized advertising with third-party services based on your online activity across merchants and websites. You may opt out of targeted advertising here: [Shopify opt-out link].
At your direction — when you request or consent to disclosure, including through social media integrations or shipping instructions.
Within our corporate structure — with affiliates or related entities as applicable.
In connection with legal or business events — mergers, acquisitions, bankruptcy proceedings, legal obligations, subpoenas, enforcement of terms, or protection of rights.

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RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify. Shopify collects and processes personal information related to your access and use of the Services. Information submitted through the Services is transmitted to Shopify and may be shared with third parties located outside your country of residence. Shopify may also use data from your interactions with our store alongside data from other merchants to provide and improve enhanced features. In these cases, Shopify is the responsible party for processing that information. To understand how Shopify handles your data and to exercise any applicable rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

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THIRD-PARTY LINKS

The Services may contain links to third-party websites or platforms. We do not control, endorse, or take responsibility for the privacy practices, security, or content of those sites. Review their policies independently before providing any information.

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CHILDREN

The Services are not directed at children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with their information, contact us using the details below and we will delete it. As of the effective date of this policy, we do not knowingly sell or share personal information of individuals under 16 years of age.

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SECURITY AND RETENTION

No security system is impenetrable. We cannot guarantee absolute security of information transmitted to or stored by us. Do not send sensitive information through unsecured channels. We retain personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce applicable agreements.

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YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information. These rights are not absolute and may be subject to exceptions under applicable law:

Right to Access — request access to personal information we hold about you.
Right to Delete — request deletion of personal information we maintain.
Right to Correct — request correction of inaccurate information.
Right to Portability — receive a copy of your personal information and request transfer to a third party where applicable.
Right to Opt Out of Sale or Targeted Advertising — opt out of the sale or sharing of your personal information for targeted advertising purposes. Exercise this right here: [opt-out link]. If you visit our website with the Global Privacy Control signal enabled, we will treat this as an opt-out request for that device and browser. For more information, visit globalprivacycontrol.org. We do not recognise other Do Not Track signals.
Communication Preferences — opt out of promotional emails at any time using the unsubscribe link in any email we send. Opting out of promotional communications does not affect transactional or account-related messages.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request. Authorised agents may submit requests on your behalf with proof of authorisation. We will respond within the timeframe required by applicable law and will not discriminate against you for exercising these rights.

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COMPLAINTS

Direct complaints about our handling of your personal information to us using the contact details below. You may also have the right to appeal our decisions or lodge a complaint with your local data protection authority.

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INTERNATIONAL TRANSFERS

Your personal information may be transferred, stored, and processed outside the country in which you reside. Where transfers occur from the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent instruments, unless the destination country is deemed adequate under applicable law.

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CHANGES TO THIS POLICY

We may update this Privacy Policy at any time to reflect changes in our practices, applicable law, or operational requirements. Updated versions will be posted on this website with a revised effective date. Notice will be provided as required by law.

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CONTACT

Questions about this Privacy Policy or requests to exercise your rights:

Email: info@3df.ca